Warranty Scope:
① Free repair or replacement of the core components of the equipment (such as induction coils, power modules, cooling systems);
② Software failure repair of the control system. Warranty period: one year
Troubleshooting:
1. The first time after receiving the user's report corresponding to provide remote or on-site support;
2. The initial judgment of the fault, to determine the cause of the failure;
3. According to the cause of the failure to take appropriate measures to repair and solve the problem
4. The repaired equipment for testing to ensure that the fault has been completely resolved.
Value-added after-sales service.Operation Training:
1. Basic training: equipment operation, daily maintenance
2. Advanced training: optimization of process parameters, fault prediction.
After-sales service process:
1. Customer repair process:
2. Timeliness of Response:
Fault Level |
Response Time |
Time Frame for Resolution |
Emergency (Production Line Shutdown) |
Remote response within 2 hours |
On-site resolution within 24 hours |
Important (Performance Degradation) |
Response within 8 hours |
Resolved within 3 working days |
General (Consultancy/Maintenance) |
Response within 24 hours |
Processing by appointment |
Description: Hardened workpiece process to improve the aging according to the technical requirements of the product flexibility.