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After-sales Service

After-sales Service

HomeAfter-sales Service

After-sales Service

Warranty Scope:

① Free repair or replacement of the core components of the equipment (such as induction coils, power modules, cooling systems); 

② Software failure repair of the control system. Warranty period: one year

Troubleshooting: 

1. The first time after receiving the user's report corresponding to provide remote or on-site support; 

2. The initial judgment of the fault, to determine the cause of the failure; 

3. According to the cause of the failure to take appropriate measures to repair and solve the problem 

4. The repaired equipment for testing to ensure that the fault has been completely resolved.

Value-added after-sales service.

Operation Training: 

1. Basic training: equipment operation, daily maintenance

2. Advanced training: optimization of process parameters, fault prediction.

After-sales service process:

1. Customer repair process:


2. Timeliness of Response:

Fault Level

Response Time

Time Frame for Resolution

Emergency (Production Line Shutdown)

Remote response within 2 hours

On-site resolution within 24 hours

Important (Performance Degradation)

Response within 8 hours

Resolved within 3 working days

General (Consultancy/Maintenance)

Response within 24 hours

Processing by appointment

Description: Hardened workpiece process to improve the aging according to the technical requirements of the product flexibility.


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